FAQ

Clear answers before you book your first visit

Evergreen Ember Wellness is a Colorado-based telehealth practice centered on gender-affirming hormone therapy (GAHT) and inclusive LGBTQ+ care, delivered through a transparent direct-pay model.

Telehealth, location, and eligibility

  • Telehealth only at launch; there is no physical clinic location initially.
  • Patients must be physically located in Colorado during telehealth visits.
  • Adults 18+ and adolescents 18 and under with guardian consent can be seen.
  • Some concerns require in-person evaluation; we do not manage emergencies.
  • If you have Medicaid, please reach out using the Contact Us form before booking an appointment.

Services we provide

  • Gender-affirming care (GAHT) with intake, shared decision-making, and follow-up planning.
  • Puberty suppression services when clinically appropriate and within standards of care.
  • LGBTQ+ inclusive primary care support, preventive planning, and chronic condition follow-up.
  • Sexual health screening, STI testing, and treatment coordination as needed.
  • Lab monitoring ordered through external facilities; Labcorp sites are preferred when available.

Pricing, tiers, and financial support

  • Transparent direct-pay model with per-visit and membership care options.
  • Sliding-scale tiers A–D; Tier C and D require self-attestation and may be capped.
  • Sliding scale applies to visit fees and memberships only.
  • Limited hardship sponsorship may cover visit or membership fees and medically necessary labs.

Fees, policies, and transparency

  • No-show fee: $50.
  • Late cancellation (less than 24 hours’ notice): $25.
  • Returned or reversed payments may incur a $25 processing fee.
  • Forms or documentation outside a visit may include a small administrative fee.
  • Fees may be reduced or waived at the clinic’s discretion in hardship or error situations.
  • Submitting a form does not establish a clinician–patient relationship.

These policies help cover scheduling time, banking and processing costs, and secure technology and compliance requirements—so base visit costs stay as low as possible.

Empowering Your Health

Evergreen Ember Wellness, PLLC

Phone 844-660-7101
Fax 833-764-6044
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Legal Notice

Website information is for general educational purposes and is not medical advice. In an emergency, call 911 or go to the nearest emergency department. Submitting a form or leaving a voicemail does not establish a clinician-patient relationship. Website information is not medical advice. Pricing information is informational and may be updated with notice per our policies.